Some crises are instant, some give you a heads up. Either way, you'd better be prepared to manage it effectively! Like many world travelers, my international trip was put on hold during the Icelandic volcano eruption and closure of European air space. Airlines and governments were left trying to communicate about an event that had never happened before. Below are some links to interesting articles critiquing how these agencies managed (or didn't) their message in the midst of a dynamic disaster.
Social Media as a Crisis Communication Tool during the Icelandic Volcano Eruption (Slide show)
Eileen Wallis talks about crisis communication in the light of unforeseen circumstances (podcast)
Social Media As Crisis Communication (blog, with airline case studies)
Volcanoes and Crisis Planning, BOTH can Burn You (article)
Is "official" crisis communication in a crisis of its own? (article)
As for me, I'm off to France today...barring any further acts of nature or government.
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